Customer Service Reinvented, Recognition

By Tom Richards - March 4th, 2019 | Posted in News

Having served The Brunswick Centre for a number of years, it is very rewarding to note that our service delivery is recognised and appreciated, so much so that the Client took the time to formally recognise our continued commitment.

“I felt compelled to drop you a quick line to place on record my total satisfaction with the services provided by Proceed Solutions and the service delivery team.
As you are fully aware we are a very busy shopping environment in the centre of London, we are blessed with high net worth clientele, demanding tenants and retailers of the highest quality, all of which bring a cocktail of expectation that is very difficult to satisfy on a long term basis  Your team, both on site and external management, have brought great success in this area and have certainly made my role of Centre Manager a whole lot easier.  Your on site team are totally committed to the scheme and integrate seamlessly with my own team, to such an extent that there is no discernable difference, which is a very refreshing experience indeed.
The external management of the contract is again performed seamlessly, they energise and motivate the on site team whilst allowing them to make decisions where appropriate and empower them to manage the site on a daily basis.  Please pass on my thanks to the entire Proceed team, you have delivered on your promises and this emphasises your commitment to customer service reinvented.”