Customer Service
Reinvented

Barrie Richards

CEO

Barrie is a proven industry leader with a passion for customer care and innovation, and a reputation for challenging everything.

In a career spanning 25 years, he has held several board positions in the cleaning and support services sector. He has also been responsible for numerous industry firsts, including the development of new cleaning methods and practises, as well as driving technological innovations.

Barrie takes a personal interest in all our clients and services, and he is known at every site we service.

One of the largest property Management companies in Europe wrote this personal message to Barrie, and we think it sums up our CEO.

Carla Viera

Key Account Manager

Chris Hudson

Key Account Manager

Christine Masterson

Special Projects Administrator

christine.masterson@proceed.solutions

Christine provides invaluable knowledge and support to our mobile technicians. Christine has an extensive background in multi-site planning and logistics. She is driven to use both the best engineer allocation and provide the very best customer service to our clients, ensuring SLA and KPI’s are completed utilising our bespoke real time reporting app.

Christine also has responsibility to carry out random quality control questionnaires and courtesy calls.

Dan Williamson

Operations Manager

dan.williamson@proceed.solutions

Del McGee

Operations Director

del.mcgee@proceed.solutions

Jo Slater

Accounts Administrator

Joanna Foakes

Operations Administrator

Karolina Glazik

Operational Support

Kelly Bowers

Finance Director

kelly.bowers@proceed.solutions

How long have you been working for Proceed and how did you get into the history?

It will be 6 years in April 24.  I used  to  work for Barrie Richards with Mark Day at a previous company, where I worked for 23 years.  When they started Proceed and needed someone to run the office, they asked me.

What do you enjoy most about working at Proceed?

Everything.  I love working with numbers, which is a bonus when you work in the Accounts department!  I also love the people, we are a great team at the office and help each other out when anyone needs it.  There’s always a good vibe and everyone embraces the Company ethos. We work  really hard but we have fun too.

Tell us an interesting fact or something that will surprise people about you.

A few years ago I did a 13 mile overnight walk through the streets of London (some rather dodgy areas!)  to raise money for the Big Issue.  It literally took all night!

When you’re not working, how do you fill your days?

My 12 year old daughter is heavily into acting and is a member of quite a few youth theatres, so we’re busy taking her to and from rehearsals and performances a lot of the time.  I also love cooking (and eating!) so I enjoy having friends and family round for dinner.   When I want to relax I read a good book!

If you could invite 4 people to a dinner party, past and present who would they be and why?

Terry Wogan – for his wit and ability to make me laugh out loud!  Floella Benjamin –  She was one of my favourite presenters on Play School which I watched when I was little (showing my age!) and I recently read her autobiography – she’s had quite a tough life at times so to get to where she is now is inspirational.   Prue Leith –  another inspirational woman who’s got where she is through pure grit and determination and not being scared to say and do what she thinks!.  She could also tell me where I went wrong with the dinner!  Tom Jones – I can’t remember when I didn’t love Tom Jones, he’s just a legend.  Plus he could provide some amazing after-dinner entertainment!

Luke Jeans

Key Account Manager

luke.jeans@proceed.solutions

Mark Day

Managing Director

Mark is a highly motivated and dynamic professional with a proven record of building new business and forging loyalty with clients and external business partners.

With extensive experience in the cleaning industry, he has a natural ability for building, guiding and retaining high-performance teams to develop and improve service quality.

He has experience of working in many markets including Commercial, Media, Leisure, Retail, Public Sector, Defence and Professional Services, working alongside a great many prestigious blue-chip clients.

Having been mentored by our CEO Barrie Richards, one of the country’s leading names within our industry, Mark continues to lead Proceed Solutions to a bright and prosperous future.

Olivia Carrington

HR and Payroll Administrator

Paul Williamson

Specialist Services Director

paul.williamson@proceed.solutions

Paul has worked within the contract cleaning industry for more than 30 years. He held numerous roles ranging from cleaning operative to Regional Operations Manager before joining Proceed Solutions as our Specialist Cleaning Director.

His role is to oversee the day to day running of our specialist cleaning division. Paul’s clients benefit from his “can-do, will-do” attitude, which ensures that his team always provide them with the highest possible levels of service.

As well as practical hands-on experience, Paul has gained several essential industry qualifications including; Member of the NCCA carpet cleaning association; member of the FWC federation of window cleaners; IOSHH; BICS train the trainer; IPAF licence and PASMA licence.

Ryan Merrett

Specialist Cleaning Manager

Simon Hobbs

Account Director and Mobilisation Lead

simon.hobbs@proceed.solutions

Over a career that spans almost two decades in the cleaning Industry, Simon has built up a wealth of industry knowledge. He originally started life in the sector as a Cleaning Manager before taking up his current role as our Account Director.

Simon’s extensive experience is matched only by his passion for delivering outstanding customer service. For him, going the extra mile for our clients isn’t anything out of the ordinary, it’s just part of the job.

When not supporting Proceed Solutions’ ambitious growth goals, Simon can usually be found navigating his way effortlessly around a golf course, playing off a handicap of eight.

Stuart Bradley

Operations Director

stuart.bradley@proceed.solutions

Stuart is a former British Army Soldier and MOD Operations officer. Over the last thirty years he has gained a wealth of managerial competencies, most recently whilst coordinating several large operational teams both within the UK and overseas. Stuart is a convivial person who will naturally develop strong working relationships at any professional level. As a Prince 2 Project Management Practitioner he has extensive knowledge of commercial project management processes. He is continually looking at ways in which to develop his personal abilities and is currently studying for the Health and Safety NEBOSH certificate.

When Stuart is not working, he loves competing in endurance running events, and maintains his personal trainer qualifications.

His primary role is to manage processes, budgets and people in all aspects of our business to guarantee the smooth running of our contracts and operations teams.

He will work closely with our Specialist Director Paul Williamson and our specialist teams to ensure that we continue to excel and meet our Clients’ expectations as we continue to grow.

Stuart has a key role in Managing the following processes:

• Managing stock control and inventory checks.
• Having a keen eye on budgets and budgetary changes.
• Communicating changes in an orderly process to relevant parties.
• Ensuring that health and safety regulations are followed.
• Documenting procedures for third-party monitoring.
• Creating and monitoring projects and teams.
• Reviewing workloads and manpower to ensure targets are met.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.

Toby Hussey

Key Account Manager

Tom Richards

Commercial Director

tom.richards@proceed.solutions

Tom joins the business as our Commercial Director.  He has over 12 years industry experience and has worked in a variety of roles and environments. His most recent role was Head of Key Account Management at ICE, a national supplier of cleaning equipment and associated services.

He has a passion for innovation, customer experience and service delivery all of which will form part of his new role. In addition to this he will be working alongside the Senior Management Team to develop strategic plans for growth and business development.

Outside of the office environment Tom is an avid football fan, playing locally and supporting West Ham Untied. He’s also completed a number of fundraising events including the London Marathon, Escape from Alcatraz Triathlon and a white collar boxing event.

Abbie Scott

Mobile Supervisor

Amanda Ivory

Recruitment Lead

Andres Delgado

Site Manager

Hamza Lahouidek

Key Account Manager