Proceed Solutions approached Wickes in April 2020 and offered their support with the reactive electrostatic cleaning across their estate. We invested early in upskilling our workforce and creating a specialist sanitising division, this team were able to support our clients (New and Existing) across the UK with ad-hoc requests.
The main challenge with responding to ad-hoc requests is having people in the right places, Wickes operate nationally and for us to get to site within 4 hours of the call we had to expand our coverage.
We appointed a single point of contact for the client, so all requests went to the same place, this operator was responsible for overseeing the request from start to finish. In this case it was our Specialist Operations Director, Paul Williamson. Paul made himself available 24/7 and acted as the conduit between the client and our mobile network of sanitising teams. Paul analysed the requests and moved quickly to appoint further teams in areas in which we were exposed, having this dedicated manager overseeing the operation allowed us to work with great flexibility and give the client the service they needed to get their stores open and trading.
Proceed Solutions completed 30 cleans across the UK all within the requested time frame. Our professional approach to this critical cleaning task led to us being awarded several temporary cleaning contracts at various retail stores, following positive feedback from the Store Managers we were awarded them on a permanent basis and our portfolio has continued to grow. Proceed are now responsible for the daily cleaning service at 10 stores and 1 Distribution Centre. Our Commercial Director Tom Richards is directly responsible for managing the account and has built a strong relationship with their Head of FM Tom Major.
I have successfully worked with Proceed Solutions at various locations and on numerous projects over the last 12-18 months.
I first engaged ProceedSolutions when we had a requirement for specialist cleaning (fogging) services at the start of the Covid-19 pandemic. This successful trial led to other “ad-hoc” deep cleans and temporary contract cleaning at various Wickes Stores and Distribution Centres across our wide stretching and diverse estate. As we navigated through 2020 it was clear that Proceed were flexible, forward thinking and delivered a high quality service which has led to some longer term contracts being appointed to them.
I have always found Proceed to be professional. reliable, competitive and flexible and would be more than happy to recommend their services
Tom Major –Head of FM