Our People Make Us Different
When we say that people are at the heart of our business, we know that it can sound like a tired cliché but meet our staff and you’ll understand that we mean what we say.
Our highly trained staff are the face of our business. The job they do and the way they do it is what makes us stand out from our competition.
The secret to a high performing team is a blend of the right people, the right management style and the right balance between supervision and empowerment.
The Challenge of Taking Over an Existing team
A Modern Approach to Team Management
Finally, we provide them with the equipment required, the professional training and the ongoing supervision to consistently do their job to the high standards that we, and you, expect.
Meet the Proceed Solutions Team
Barrie Richards – CEO
Barrie is a proven industry leader with a passion for customer care and innovation, and a reputation for challenging everything.
In a career spanning 25 years, he has held several board positions in the cleaning and support services sector. He has also been responsible for numerous industry firsts, including the development of new cleaning methods and practises, as well as driving technological innovations.
Barrie takes a personal interest in all our clients and services, and he is known at every site we service.
One of the largest property Management companies in Europe wrote this personal message to Barrie, and we think it sums up our CEO.
“It was your great attention to service and your very personal touch that made your company such a differentiator to all the others, and I do believe going forward that we will not find a service to match yours. Personally, I will very much miss our relationship and can only thank you greatly for all the help and support that you have given me over the last 8 years which has certainly made my role a lot easier.”
Mark Day – Managing Director
Mark is a highly motivated and dynamic professional with a proven record of building new business and forging loyalty with clients and external business partners.
With extensive experience in the cleaning industry, he has a natural ability for building, guiding and retaining high-performance teams to develop and improve service quality.
He has experience of working in many markets including Commercial, Media, Leisure, Retail, Public Sector, Defence and Professional Services, working alongside a great many prestigious blue-chip clients.
Having been mentored by our CEO Barrie Richards, one of the country’s leading names within our industry, Mark continues to lead Proceed Solutions to a bright and prosperous future.
RIP Robert Smith – Finance Director
Kelly Bowers – Office and Customer Support Manager
Kelly joined Proceed Solutions, at its inception, as our Office Manager, with full responsibility for administration, accounts and payroll.
As the business grew, her job evolved to include the implementation and management of our real-time reporting procedures. Kelly’s responsibilities now also include contract management, contract administration and budgetary control.
Kelly has worked in the cleaning industry since 1991, starting as an Office Junior and making her way up to Office Manager and Personal Assistant. She is fully-qualified through experience.
Paul Williamson – Specialist Services Director
Paul has worked within the contract cleaning industry for more than 30 years. He held numerous roles ranging from cleaning operative to regional operations manager before Joining Proceed Solutions as our Specialist Cleaning Manger.
His role is to oversee the day to day running of our specialist cleaning division. Paul’s clients benefit from his “can-do, will-do” attitude, which ensures that his team always provide them with the highest possible levels of service.
As well as practical hands-on experience, Paul has gained several essential industry qualifications including; Member of the NCCA carpet cleaning association;
Member of the FWC federation of window cleaners; IOSHH; BICS train the trainer; IPAF licence and PASMA licence.
Simon Hobbs – Account Director
Over a career that spans almost two decades in the cleaning Industry, Simon has built up a wealth of industry knowledge. He originally started life in the sector as a cleaning Manager before taking up his current role as our Account Director.
Simon’s extensive experience is matched only by his passion for delivering outstanding customer service. For him, going the extra mile for our clients isn’t anything out of the ordinary, it’s just part of the job.
When not supporting Proceed Solutions ambitious growth goals, Simon can usually be found navigating his way effortlessly around a golf course, playing off a handicap of eight.
Stuart Bradley – Operations Manager
His primary role is to manage processes, budgets and people in all aspects of our business to guarantee the smooth running of our contracts and operations teams.
He will work closely with our Specialist Director Paul Williamson and our specialist teams to ensure that we continue to excel and meet our Clients’ expectations as we continue to grow.
Stuart will have a key role in Managing the following processes
Managing stock control and inventory checks.
Having a keen eye on budgets and budgetary changes.
Communicating changes in an orderly process to relevant parties.
Ensuring that health and safety regulations are followed.
Documenting procedures for third-party monitoring.
Creating and monitoring projects and teams.
Reviewing workloads and manpower to ensure targets are met.
Ensuring staff working on processes are happy and operating efficiently.
Supporting all functions of the business to work together.
Christine Masterson – Special Projects Administrator
Christine provides invaluable knowledge and support to our mobile technicians. Christine has an extensive background in multi-site planning and logistics. She is driven to use both the best engineer allocation and provide the very best customer service to our clients, ensuring SLA and KPI’s are completed utilising our bespoke real time reporting app.
Christine also has responsibility to carry out random quality control questionnaires and courtesy calls.
Tom Richards – Commercial Director
Tom joins the business as our Commercial Director. Despite his young age, he has over 12 years industry experience and has worked in a variety of roles and environments. His most recent role was Head of Key Account Management at ICE, a national supplier of cleaning equipment and associated services.
He has a passion for innovation, customer experience and service delivery all of which will form part of his new role. In addition to this he will be working alongside the Senior Management Team to develop strategic plans for growth and business development.
Outside of the office environment Tom is an avid Football fan, playing locally and supporting West Ham Untied. He’s also completed a number of fundraising events including the London Marathon, Escape from Alcatraz Triathlon and a white collar boxing event.
If you can’t find what you’re looking for then please give us a call today and we will be happy to help with your requirements.