Our People Make Us Different

When we say that people are at the heart of our business, we know that it can sound like a tired cliché but meet our staff and you’ll understand that we mean what we say.  

Our highly trained staff are the face of our business. The job they do and the way they do it is what makes us stand out from our competition.

The secret to a high performing team is a blend of the right people, the right management style and the right balance between supervision and empowerment.  

The Challenge of Taking Over an Existing team

Following changes in employment law, it’s common for personnel to transfer from one contractor to another. Thus, there is a danger that while the contractor may change, the results they produce may not. Proceed Solutions have a proven track record for quickly transforming average performing cleaning teams into high performing ones.

A Modern Approach to Team Management

Upon being awarded the contract, we immediately engage with the team, seeking to understand the people and the roles they play. We make time to listen to their ideas before implementing any changes.  We do this because
a) it helps make them feel valued, and
b) we appreciate that they know better than anyone what they need to do the job properly.

Finally, we provide them with the equipment required, the professional training and the ongoing supervision to consistently do their job to the high standards that we, and you, expect.  

Meet the Proceed Solutions Team


Barrie Richards - CEO

Barrie is a proven industry leader with a passion for customer care and innovation, and a reputation for challenging everything.

In a career spanning 25 years, he has held several board positions in the cleaning and support services sector. He has also been responsible for numerous industry firsts, including the development of new cleaning methods and practises, as well as driving technological innovations.  

Barrie takes a personal interest in all our clients and services, and he is known at every site we service.

One of the largest property Management companies in Europe wrote this personal message to Barrie, and we think it sums up our CEO.

“It was your great attention to service and your very personal touch that made your company such a differentiator to all the others, and I do believe going forward that we will not find a service to match yours. Personally, I will very much miss our relationship and can only thank you greatly for all the help and support that you have given me over the last 8 years which has certainly made my role a lot easier.”


Mark Day - Managing Director

Mark is a highly motivated and dynamic professional with a proven record of building new business and forging loyalty with clients and external business partners.

With extensive experience in the cleaning industry, he has a natural ability for building, guiding and retaining high-performance teams to develop and improve service quality.

He has experience of working in many markets including Commercial, Media, Leisure, Retail, Public Sector, Defence and Professional Services, working alongside a great many prestigious blue-chip clients.

Having been mentored by our CEO Barrie Richards, one of the country’s leading names within our industry, Mark continues to lead Proceed Solutions to a bright and prosperous future.


Robert Smith - Finance Director

Robert started his career as an auditor with a leading firm of London accountants before moving to the Middle East for 13 years, where he served as financial administrator for a large Arabian conglomerate.

Robert returned to the UK in 1993 and started a new career in the cleaning industry, specialising in management accounting. His role was to ensure that senior management had prompt and accurate reporting allied to detailed financial analysis.

As Financial Director with Proceed Solutions, Robert has the responsibility for ensuring that our reporting systems are continually improved to meet the needs of the Senior Directors and those clients who have “open book” cleaning contracts.

Robert believes that Proceed Solutions financial stability is an essential factor towards becoming the first-choice contractor for the provision of cleaning services in the UK.


Back Office and Customer Support Manager - Kelly Bowers

Kelly joined Proceed Solutions, at its inception, as our Office Manager, with full responsibility for administration, accounts and payroll.

As the business grew, her job evolved to include the implementation and management of our real-time reporting procedures. Kelly’s responsibilities now also include contract management, contract administration and budgetary control.

Kelly has worked in the cleaning industry since 1991, starting as an Office Junior and making her way up to Office Manager and Personal Assistant. She is fully-qualified through experience.


Specialist Cleaning Manager - Paul Williamson

Paul has worked within the contract cleaning industry for more than 30 years. He held numerous roles ranging from cleaning operative to regional operations manager before Joining Proceed Solutions as our Specialist Cleaning Manger.

His role is to oversee the day to day running of our specialist cleaning division. Paul’s clients benefit from his “can-do, will-do” attitude, which ensures that his team always provide them with the highest possible levels of service.

As well as practical hands-on experience, Paul has gained several essential industry qualifications including; Member of the NCCA carpet cleaning association;
Member of the FWC federation of window cleaners; IOSHH; BICS train the trainer; IPAF licence and PASMA licence.


Account Director - Simon Hobbs

Over a career that spans almost two decades in the cleaning Industry, Simon has built up a wealth of industry knowledge. He originally started life in the sector as a cleaning Manager before taking up his current role as our Account Director.

Simon’s extensive experience is matched only by his passion for delivering outstanding customer service. For him, going the extra mile for our clients isn’t anything out of the ordinary, it’s just part of the job.

When not supporting Proceed Solutions ambitious growth goals, Simon can usually be found navigating his way effortlessly around a golf course, playing off a handicap of eight.


If you can’t find what you’re looking for then please give us a call today and we will be happy to help with your requirements.